Refund policy

RETURN & REFUND POLICY

Last Updated: [03/03/2026]

At Remenal, we stand behind the quality of our products and your satisfaction. We understand that finding the right solution for chronic pain can be a journey, and we want you to feel confident in your purchase. Our return policy is designed to be fair, transparent, and customer-focused.

📋 RETURN WINDOW

Our return policy is applicable within 60 days from the date of delivery (not the order date). This gives you ample time to thoroughly test the PulseBlade and determine if it's the right solution for your needs.

✅ WHAT WE ACCEPT FOR RETURNS

We accept returns in the following situations:

1. Product Doesn't Work for You

If you've used the PulseBlade as directed and it hasn't provided the relief you were hoping for, we'll issue a full refund. We understand that every body is different, and what works for some may not work for everyone.

2. Damaged or Defective Items

If your device arrives damaged, stops working, or has a manufacturing defect, you have two options:

  • Free Replacement: We'll send you a brand new device at no cost
  • Full Refund: We'll refund your entire purchase price

You choose what works best for you.

3. Size, Fit, or Expectation Issues

If the product doesn't meet your expectations based on our product descriptions and marketing materials, we'll process a full refund.

📦 RETURN CONDITIONS

To qualify for a return, items must meet the following conditions:

✓ Complete Return: All items included in your original order must be returned (device, accessories, free gifts, manuals, packaging materials)

✓ Undamaged Condition: The device must be undamaged by customer misuse. Normal wear from testing and use is acceptable. If the device arrived damaged or is defective, this condition does not apply.

✓ Original Packaging Preferred: We prefer items be returned in their original packaging when possible, though this is not a strict requirement.

✓ Within 60 Days: Return request must be initiated within 60 days of your delivery date.

Note: If you've used the device, that's perfectly fine—as long as you're returning everything that came with your order and the device hasn't been damaged through misuse.

🔄 HOW TO INITIATE A RETURN

Step 1: Contact our customer support team within 60 days of receiving your order

📧 Email: support@remenal.com
💬 Contact Form: [ Contact Us ]

Include in your message:

  • Your order number
  • Reason for return
  • Photos (if returning due to damage or defect)

Step 2: Our team will respond within 24-48 hours with:

  • Return authorization
  • Return address
  • Any additional instructions

Step 3: Ship your return to the address provided

Step 4: Once we receive and inspect your return, we'll process:

  • Refund: Issued to your original payment method within 5-7 business days
  • Replacement: New device shipped within 2-3 business days

🚫 WHAT WE DON'T ACCEPT

We cannot process returns or refunds in the following cases:

❌ Return requests made after the 60-day window has closed
❌ Items damaged through customer misuse, neglect, or improper use
❌ Incomplete returns (missing accessories, gifts, or components)
❌ Items purchased from unauthorized retailers (purchases must be made directly through Remenal)

🛒 PRE-ORDER SPECIFIC TERMS

Before Your Order Ships:

If you've placed a pre-order and your device hasn't shipped yet, you may cancel your order for a full refund at any time before the ship date. Simply contact our support team.

After Your Order Ships:

Once your pre-order has shipped, our standard 60-day return policy (outlined above) applies. Your 60-day window begins on the date you receive delivery, not the date you placed the pre-order.

Pre-Order Delays:

If your pre-order is delayed beyond the stated ship date, you'll receive:

  • Immediate email notification with new ship date
  • Option for full refund if you prefer not to wait
  • Compensation (discount or bonus) for the inconvenience

💰 REFUND PROCESSING

Refund Timeline:
Refunds are processed within 5-7 business days after we receive and inspect your returned item.

Refund Method:
Refunds are issued to your original payment method (credit card, PayPal, etc.)

Free Gifts:
If your order included free gifts (conductive gel, recovery guides, travel case, etc.), these must be returned to receive a full refund.

🔧 WARRANTY & DEFECTS

If your PulseBlade stops working or develops a defect within 60 days of delivery:

Option 1: Free replacement device (we cover shipping)
Option 2: Full refund

Beyond the 60-day return window, manufacturing defects may still be covered. Contact our support team to discuss your situation.

📞 QUESTIONS OR CONCERNS?

We're here to help. If you have any questions about our return policy or need assistance with a return, please reach out:

📧 Email: support@remenal.com
💬 Contact Form: [ Contact Us ]
⏰ Response Time: Within 24-48 hours

🤝 OUR COMMITMENT TO YOU

We understand that chronic pain sufferers have often spent thousands on solutions that didn't work. That's why we've made our return policy as straightforward and risk-free as possible. You have 60 full days to determine if the PulseBlade is right for you—no hassle, no complicated hoops to jump through.

Your trust matters to us, and we're committed to earning it with every interaction.

Thank you for choosing Remenal.